Please read our privacy statement below to understand how ONECARD.LY collects, process, use and disclose your personal information that we may collect from you. We will not use or share your information with anyone except as described in this Privacy Policy.
By submitting your personal information to us, you consent to this privacy statement and the collection, use, access, transfer, storage and processing of your personal information as described in this privacy statement.
What does this privacy policy cover:
We are committed to adopting the highest standards when it comes to how we collect, use and protect your personal information, and have been developed in accordance with the following privacy policy:
- It determines the types of personal information we collect.
- It explains how and why we collect and use your personal information.
- It explains when and why we may share personal information within ONECARD and with other organizations.
- It explains how we protect the personal information we collect.
- It explains the rights and options available to you in relation to your personal information.
- This policy applies if you use our services (referred to in this policy as “services.”).
Using our services means:
- Purchase / order digital services or goods from any of our affiliated companies over the phone or online.
- Using any of our platforms, including the website (online store).
- Be a member of any of our loyalty programs; And / or participate in our offers and competitions, and register to receive our newsletters and offers.
This policy also applies if you contact us or call you about our services.
Collecting personal information:
- It will not store, sell, share, rent or rent all personally identifiable data or payment methods data to any third parties.
- The website policies, terms and conditions may be changed or updated from time to time to meet the requirements and standards. Therefore, customers are advised to visit these sections frequently to be aware of any updates and changes made to the website. The amendments will be effective on the day they are posted.
- Some of the ads you see on the website are selected and served by third parties, such as ad networks, advertising agencies and advertisers. These three parties may collect information about you and your online activities, either on the website or on other websites, through cookies, web beacons and other technologies, in an effort to understand your interests and deliver advertisements that suit your interests. Please remember that we do not have access to or control over the information these third parties may collect. This Privacy Policy does not cover the data practices of these third parties.
When you register for our services, we may collect:
- Your personal information, including, but not limited to, your address, email address (es), mobile phone number (s), date of birth and gender.
- Your account login details, such as the username and password (encrypted) that you have chosen.
- Your interests, choices and other personal information.
When you shop online with us, or browse our website, we may collect:
- Information about your online purchases (for example: what, when, where you ordered, and how you paid).
- Information about browsing behavior on our website, and information about when one of our advertisements was clicked (including those that appear on websites of other organizations).
- Information about the devices you used to access our Services (including make, model, operating system, IP address, browser type, and mobile device identifiers.
- Information about your geographical location.
When you use any of our loyalty programs to shop with us, we may collect:
- Information about deals, including the in-store purchases and online trading you earn points from, and how to use your points, coupons, and vouchers within our subsidiaries or with other partners.
When you contact us, call you or participate in promotions, contests or surveys about our services, we may collect:
- Personal information that you provide about yourself.
- Details of the emails and other digital communications we send to you, including information about the emails you open and the links they contain and which you click on.
- Your feedback and contributions to customer surveys.
Other sources of personal information:
We may also use personal information from other sources, such as specialized companies that provide us with information, online media channels, our partners, and public records. We may collect the following types of personal information about you from other sources: contact details, balance information, purchases, interests, preferences or other types of publicly available information. This other personal information helps us to:
- Review and improve the accuracy of the data we hold.
- Improving and measuring the effectiveness of our marketing communications, including online advertising.
The law may require by law to collect personal information about you or as a result of any contractual relationship between us and you.
If you choose not to provide your personal information for use in accordance with this policy, you will still be able to visit our platforms but you may not be able to access certain options, products or services, and in some cases, we may not be able to fulfill the service you request.
Why and how do we use your personal information?
Make our services available to you
We use your personal information to provide the services you have requested, including:
- Process your requests and refunds.
- Manage the accounts that you own with us.
This enables us to provide services to you in accordance with our contractual obligations towards you
Personalize your experience
We may use your personal information to personalize the marketing messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. Where necessary, we will obtain your consent first. We may use your personal information for this purpose in the following ways:
- Using your online browsing behavior, as well as your in-store and online purchase to help us better understand you as a customer, and provide you with personalized offers and services.
- Providing you with relevant marketing communications (including by email, mail, phone, SMS or online advertising), related to the products and services we offer, and those of our suppliers and partners. As part of this, online advertising may be displayed on our website and on other organizations’ websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and partners.
- To help us better understand you and provide you with services and marketing communications relevant to your interests, we combine the personal information we collect when making purchases in the store with the personal information collected from our website and other sources, including the various subsidiaries under ONECARD.LY.
Contact and interact with you:
We may use your personal information when we contact you, to:
- Contacting you about our services, for example by phone, email, or by responding to social media posts that you send to us.
- Manage the offers and competitions you participate in, including those we run with our suppliers and partners.
- To invite you to participate in customer surveys, questionnaires and other market research activities conducted by ONECARD.LY and by other organizations on our behalf and on our behalf.
It is through our legitimate business interests that we are able to provide you with appropriate responses and provide you with notice about our services.
Manage and improve our daily operations
We analyze information about how you use our services to:
- Managing and improving our website.
- Help develop and improve our range of products, services, information technology systems, know-how, and the way we communicate with you.
- Detecting and preventing fraud or other crimes.
It is in our legitimate business interests to use the information provided to us for this purpose, so that we can understand any issues with our services to improve them.
Sharing of personal information
We may share your personal information with third parties under the following circumstances:
Affiliated companies ONECARD.LY
We may share the personal information collected by any of our affiliates with our other subsidiaries for the purposes mentioned above.
Retail partners
We may share your personal information with other companies that sell products through our services (“retail partners”). We only share personal information that enables our retail partners to provide their services. For example, when you do shopping online or in store, we will give the relevant retail partner your name and contact details, so that they can deliver your items.
Service providers
We work with carefully selected service providers who perform certain jobs on our behalf. These include, for example, companies that help us with technology services, storing and integrating data, processing payments and delivering orders. We only share personal information that enables our service providers to provide their services.
Some of the service providers we work with operate online media channels and place online advertisements related to our products and services, as well as our suppliers’ suppliers and retail partners, on these online media channels on our behalf. For example, you may see an advertisement for our products and services when you use a particular social media site.
Sharing personal information with other organizations
We may share personal information with other organizations in the following cases:
- If any applicable law or public authority states that we must share personal information.
If we need to share personal information in order to create, exercise or defend our legal rights (this includes providing personal information to others for the purposes of fraud prevention and credit risk reduction).
- To an organization that we sell or transfer (or enter into negotiations to sell or transfer) any of our business or any of our rights or obligations under any agreement that you may have. If the transfer or sale proceeds, the organization receiving your personal information can use your personal information in the same way we use it;
- To any other successors in ownership of our business.
- To anyone we transfer or transfer our rights and duties under our agreement with you.
Transfer of your personal informatio
Your personal information is transferred, stored and processed in a country that is not considered to guarantee an adequate level of protection for personal information under European Union law or under the laws of your country of residence or country of incorporation.
We have put in place appropriate safeguards (such as contractual obligations) in accordance with applicable legal requirements to ensure that your data is adequately protected.
In the event that your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may require disclosure of it to courts, law enforcement authorities or government authorities in those jurisdictions but we will only do so required by applicable laws.
How do we protect personal information
We maintain physical, technical and organizational safeguards to secure your personal information from unauthorized access, use, modification and destruction. However, no internet based website can be 100% secure and cannot be held responsible for unauthorized or unintended access that is outside of our control.
Social media
We use channels, pages and accounts on some social media sites to inform, assist and interact with customers. We monitor and record the comments and posts made on these channels about us so that we can improve our services.
ONECARD.LY is not responsible for any information posted on those websites other than the information we have posted ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties.
retention
We keep records as long as they are required to:
(A) Managing purchases, reservations, memberships, and providing products or other related services that this Privacy Policy expects, including keeping you informed of our latest marketing.
(B) Personalizing products, services and communications with you.
(C) Compliance with applicable statutory record-keeping requirements. When determining how long to keep your personal information after our relationship has ended, we take into account our legal obligations and the expectations of the regulators.
If you wish to request that we not use your information to provide you services, contact us on our email at support@ONECARD.LY.
However, we will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Marketing Communications
All marketing communications we send to you will provide you with a way to withdraw your consent for future marketing. If you no longer wish to receive promotional materials, you may opt-out from receiving these communications or change your account settings, as this will remove you from marketing lists.
Please note that in the event that you cancel your participation in marketing communications, you will continue to receive operational and service messages from us regarding services or products that you have purchased from us and responses to inquiries made to us, and that we may keep your details in a list so that we do not send any marketing communications in the future.
Similar cookies and technologies
We use cookies and similar technologies, such as tags and pixels (“cookies”), to personalize and improve the customer’s knowledge while you use our website to provide you with relevant ads online. Cookies are small data files that allow a website to collect and store a set of data on a desktop computer, laptop or mobile device.
Cookies help us provide important features and functions on our website and mobile app, and we use them to improve customer experience. For example, we use cookies to:
To improve the way our website works.
Cookies allow us to improve the way our site works and its work, so that we can personalize your experience and allow you to use many of its useful features.
For example, we use cookies so that we can remember your preferences when you return to our website.
Improve the performance of our website and mobile app
Cookies can help us understand how our website is used. For example, by telling us if you receive error messages while browsing. These cookies collect mostly aggregate data.
Submit relevant ads online
We use cookies to help us serve you online advertisements that we believe are of most interest to you on our site and the sites of other organizations.
Cookies used for this purpose are often placed on our website by other organizations, always with our permission. These cookies may collect information about online behavior, such as your IP address, the website you came from and information about your purchase history. This means that you may see our ads on our website and on the websites of other organizations. You may also see advertisements for other organizations on our website.
To help us serve you relevant online ads, we may also combine the data that we collect through cookies on your desktop browser or other devices with other data that we have collected.
Measure the effectiveness of our marketing communications, including online advertising
Cookies can tell us if you have seen a specific ad and for how long since seeing it. This information allows us to measure the effectiveness of our online advertising campaigns and to control the number of times an ad is shown.
We also use cookies to measure the effectiveness of our marketing and communications. For example, by telling us if you’ve opened a marketing email we sent you.
Your choices when it comes to cookies
You can use your browser settings to accept or reject new cookies and delete existing cookies. You can also set your browser to notify you every time new cookies are placed on your computer or other device.
If you choose to disable some or all of the cookies, you may not be able to take full advantage of our software. For example, you may not be able to choose a product, proceed to the purchase page, or use some of our products and services that require you to log in.
Once you give us your consent to use cookies, we must store them on your computer or device. If you wish to withdraw your consent at any time, you will need to delete our cookies using the settings of your internet browser.
Aggregated data, data analytics and social media functions
We may collect personal information and remove any identifying elements in order to analyze patterns and improve our marketing and promotional efforts, improve content and product offerings, customize website content, layout, products and services, and we may appoint third parties to do this on our behalf, as described above.
We collect certain usage information such as the number and frequency of visitors to our site. This information may include the webpage you just came from, the webpage you go to next, what browser you use, your device and your IP address. This collective data helps us determine the extent to which our customers use parts of our platforms.
If you use buttons on platforms linked to social networks or similar sites (for example “Like” and / or “Share”), content from our platforms may be sent to that site or other service, depending on your privacy settings. They may be public or private (for example to friends or followers, or generally to anyone who has access to your information page).
Your rights
You have the right to see or access the personal information we hold about you. To receive a copy, please write in our e-mail to us at support@ONECARD.LY.
In addition, you have certain rights regarding your personal information, subject to local law. These include the following rights:
- Correct information that we hold about you.
- Erase your personal information.
- Restrict our use of your personal information.
- Object to our use of your personal information.
- Withdraw any consent you have given to our use of your personal information.
- Receive your personal information in a usable electronic form and send it to a third party (the right to data portability).
- File a complaint with your local data protection authority.
If you wish to discuss or exercise these rights, please contact us at the above details.
If you are concerned that any of the information we hold on you is incorrect or out of date, please write to the above address to report your concerns and we will take appropriate steps to amend our records.
Please note that we will likely require additional information from you in order to fulfill your requests.
Privacy concerns
If you have any concerns about our compliance with applicable privacy laws or this Privacy Policy, please write to us at support@ONECARD.LY. We will endeavor to respond to your concerns as soon as possible.
Reporting changes to this privacy policy
We update this privacy policy as needed and put updates on our platforms. If we are to use your personal information in a different way than that stated at the time of collection, we will inform you. All changes will take effect upon posting unless otherwise noted. Please review this Privacy Policy periodically for changes.
Links
Our website may contain links to other websites operated by other organizations that have their own privacy policies. Please be sure to read the terms and conditions and privacy policy carefully before submitting any personal information on the website, as we do not accept any responsibility or liability for websites of other institutions.
Governing law and dispute settlement
This policy is subject to the laws of the State of Libya, and any dispute arising out of or related to it between you and OneCart will be settled by the courts in the state of Libya.
call us:
Libya / Tripoli – Dahra. Email address: info@ONECARD.LY